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Connecting with customers through small talk
Read more: Connecting with customers through small talkThe art of small talk really is an art. I’ve always been blessed to be able to start a conversation with just about anyone. I think I am naturally curious, and that curiosity has helped me throughout my life. It is a skill that is hard to teach, though I believe it is possible. It…
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Connecting with your customers to build customer loyalty and profits
Read more: Connecting with your customers to build customer loyalty and profitsNo one enjoys a trip to the dentist, at least that I’m aware of and I am no different. But my trip this morning to the dentist was a very different experience than past visits, demonstrating a text book lesson in customer service.
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A limitless amount of patience; key to relationships and life
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Read more: A limitless amount of patience; key to relationships and lifeMy 30th wedding anniversary is quickly approaching. Just typing that is seemingly unbelievable. Unbelievable in that it doesn’t seem possible to be that old, and unbelievable that someone has tolerated me for that long! I’m not sure which is more improbable. Ruth has more patience that any person I know, to put up with me…
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Saying goodbye to another closing newspaper
Read more: Saying goodbye to another closing newspaperI received word that a friend of mine passed away this week. We weren’t as close as we were 15 years ago, but that happens. Life happens — you get busy, you move on and before you know it you’ve drifted apart. Looking back now though, I have to smile about the relationship me and…
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The pitfalls of a tax that supports local journalism
Read more: The pitfalls of a tax that supports local journalism“Self government won’t work without self discipline.” That was a frequent comment of radio commentator Paul Harvey during his noon-time broadcast for decades. The thought behind that comment is true for our government, for our personal lives and business. And it came to mind when I read a recent story on niemanlab.org, which referenced a…
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Bringing customer service back into focus for businesses
Read more: Bringing customer service back into focus for businessesThe shuttle bus was cruising along from the long term parking lot towards the airport. Everyone was excited to get going on a vacation to Florida and warmer weather. We had made the decision to park our cars at a nearby lot instead of on the airport property itself. It seemed like a no-brainer idea;…
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Lessons of life learned by attending a funeral
Read more: Lessons of life learned by attending a funeralThe typical conversation at work around the world I imagine on a Monday morning almost always involves asking or being asked this very simple question: how was your weekend? For me today, the answer was quickly followed up with “Oh, I’m sorry” by the person who asked. This past weekend for me, while there was…
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All the things that media reps DON’T do is costing companies revenue
Read more: All the things that media reps DON’T do is costing companies revenueIt has been a few short weeks since I walked away from being a member of the media. Now as the director of marketing for a group of businesses, I’ve discovered a few things about media reps that I feel compelled to tell you about. I still love ya, media! I really do. So much…
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The magic of Groundhog Day and Bill Murray
Read more: The magic of Groundhog Day and Bill MurrayThis morning is Groundhog Day in the United States. It is a day that is celebrated on our calendar as the day we allow a rodent from Pennsylvania (Punxsutawney Phil) dictate what the weather will be for the coming 10 weeks. And just typing that out there and rereading it makes me realize just how…
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Rocking chair moments in my life a tribute to the amazing people I’ve worked with over the years
Read more: Rocking chair moments in my life a tribute to the amazing people I’ve worked with over the yearsA mentor and friend of mine referred to them as “rocking chair moments” during a training session nearly 20 years ago. At the time, at a beachfront hotel in Fort Lauderdale, I thought I knew exactly what he meant. Turns out, I was wrong.