Category: Customer Service
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A bag of candy, a simple necklace and the impact of exceptional customer experiences
Read more: A bag of candy, a simple necklace and the impact of exceptional customer experiencesMy family will be taking off in a few days for a long weekend, hitting a few favorite spots around Sarasota, Florida. Our list of must-do places for lunch and dinner is long, as we make up for the lack of fresh seafood in landlocked Indiana. But there is this one place that we’ll be…
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Value of Customer Service As Told By George Carlin
Read more: Value of Customer Service As Told By George CarlinYou receive inspiration from a variety of places. Often times the best advice is from someone or somewhere you least expect it. That is the case for me today – thought provoking inspiration from George Carlin and from a column on ESPN.com.
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Changing your customer service culture to change your future profits
Read more: Changing your customer service culture to change your future profitsFocusing on the customer is easy to say, but harder than you’d think to pull off. It always sounds good in a conference room, during some management retreat or even on the plaque you place in the lobby of your company. But once you actually introduce the customer into the equation, it gets difficult.
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Connecting with customers through small talk
Read more: Connecting with customers through small talkThe art of small talk really is an art. I’ve always been blessed to be able to start a conversation with just about anyone. I think I am naturally curious, and that curiosity has helped me throughout my life. It is a skill that is hard to teach, though I believe it is possible. It…
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Connecting with your customers to build customer loyalty and profits
Read more: Connecting with your customers to build customer loyalty and profitsNo one enjoys a trip to the dentist, at least that I’m aware of and I am no different. But my trip this morning to the dentist was a very different experience than past visits, demonstrating a text book lesson in customer service.
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Bringing customer service back into focus for businesses
Read more: Bringing customer service back into focus for businessesThe shuttle bus was cruising along from the long term parking lot towards the airport. Everyone was excited to get going on a vacation to Florida and warmer weather. We had made the decision to park our cars at a nearby lot instead of on the airport property itself. It seemed like a no-brainer idea;…
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All the things that media reps DON’T do is costing companies revenue
Read more: All the things that media reps DON’T do is costing companies revenueIt has been a few short weeks since I walked away from being a member of the media. Now as the director of marketing for a group of businesses, I’ve discovered a few things about media reps that I feel compelled to tell you about. I still love ya, media! I really do. So much…
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Three minute video that can re energize your staff into providing top quality customer service
Read more: Three minute video that can re energize your staff into providing top quality customer serviceI made several members of my staff cry this morning. No yelling, no berating involved, just a moving message that had everyone pausing to reflect.
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Become a business partner with your account by helping them create a marketing and advertising budget
Read more: Become a business partner with your account by helping them create a marketing and advertising budgetMy first sales job at a daily newspaper, I had a total of three products to sell. We had the daily newspaper, a weekly TMC and a monthly homes magazine, and that was more than many publishers at the time. Today, the load of products we offer can be overwhelming and it creates a crunch…
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How a professional basketball team has discovered the value of customer service ‘the Disney Way”
Read more: How a professional basketball team has discovered the value of customer service ‘the Disney Way”It use to be that if you called a business a “Mickey Mouse operation” it was an insult. But today, it is a compliment and a sign that the organization is trying to create something special.
