Category: Business
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Sending Emails to grow your business is still a great resource, when used properly
Read more: Sending Emails to grow your business is still a great resource, when used properlyI thought it would be fun to give you a quick peek into my email inbox. Exciting, right? Prior to Covid, my inbox would see a steady stream of emails coming from people I’ve never spoke with, never met and have no idea about their products and services multiple times per hour. Since Covid, that…
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It’s time for traditional media outlets to unite and support Google, Facebook and Amazon
Read more: It’s time for traditional media outlets to unite and support Google, Facebook and AmazonThe enemy of my enemy is my friend. That’s an old phrase that potentially could be taking on a new meaning in the battle between traditional and digital media. Digital media, specifically Facebook, Google and Amazon are facing a new enemy that has the potential to hurt, maybe even devastate traditional media. So perhaps is…
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Value of Customer Service As Told By George Carlin
Read more: Value of Customer Service As Told By George CarlinYou receive inspiration from a variety of places. Often times the best advice is from someone or somewhere you least expect it. That is the case for me today – thought provoking inspiration from George Carlin and from a column on ESPN.com.
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Festivus and the commercialization of Christmas
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Read more: Festivus and the commercialization of ChristmasFans of the 90s sitcom Seinfeld know what I’m referring to, the celebration of Festivus which was featured in the ninth season. The show that was about nothing managed to make something out of nothing with the faux holiday celebrating the over commercialization of Christmas. Ironically, the celebration about commercialization is itself a well commercialized…
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Local journalism vs. the ‘milking’ of profits by corporate owners
Read more: Local journalism vs. the ‘milking’ of profits by corporate ownersThis is the time of year when people reflect on their circumstance in life, and often times give thanks for their many blessings. The end of year ritual has not eluded me, as I sit here thinking about many aspects of my life as the holiday season begins. For my work life, the past year…
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Changing your customer service culture to change your future profits
Read more: Changing your customer service culture to change your future profitsFocusing on the customer is easy to say, but harder than you’d think to pull off. It always sounds good in a conference room, during some management retreat or even on the plaque you place in the lobby of your company. But once you actually introduce the customer into the equation, it gets difficult.
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Connecting with customers through small talk
Read more: Connecting with customers through small talkThe art of small talk really is an art. I’ve always been blessed to be able to start a conversation with just about anyone. I think I am naturally curious, and that curiosity has helped me throughout my life. It is a skill that is hard to teach, though I believe it is possible. It…
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Connecting with your customers to build customer loyalty and profits
Read more: Connecting with your customers to build customer loyalty and profitsNo one enjoys a trip to the dentist, at least that I’m aware of and I am no different. But my trip this morning to the dentist was a very different experience than past visits, demonstrating a text book lesson in customer service.
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Bringing customer service back into focus for businesses
Read more: Bringing customer service back into focus for businessesThe shuttle bus was cruising along from the long term parking lot towards the airport. Everyone was excited to get going on a vacation to Florida and warmer weather. We had made the decision to park our cars at a nearby lot instead of on the airport property itself. It seemed like a no-brainer idea;…
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Rocking chair moments in my life a tribute to the amazing people I’ve worked with over the years
Read more: Rocking chair moments in my life a tribute to the amazing people I’ve worked with over the yearsA mentor and friend of mine referred to them as “rocking chair moments” during a training session nearly 20 years ago. At the time, at a beachfront hotel in Fort Lauderdale, I thought I knew exactly what he meant. Turns out, I was wrong.
